Tours departing Keppel Bay Marina (Yeppoon) daily. Click BOOK NOW for availability ➔
Tours departing Keppel Bay Marina (Yeppoon) daily. Click BOOK NOW for availability ➔

FAQs

Know before you go!

The Keppel Explorer is not classed as a thrill ride, however given the nature of the vessel, seating and boarding is only suitable for children who can support themselves during wave manoeuvring, and seniors or adults who are able to board and disembark via our 4 step ladder often. The nature of this tour is based around adventure and seclusion so the group is often far away from any amenities and some activities will test fitness and endurance.

Management

Frequently asked questions

Is the tour suitable for all ages, fitness and abilities?

Our boat is suitable for most ages (weather permitting) except guests with back/neck/hip pain or spinal injuries or who are pregnant. The seats are jockey style so there is some downward pressure when coming down from waves, which is dictated by the wind strength. Weight can be an issue here, as well as pulling yourself out of the water and back into the boat after snorkelling. The tour is not ideal for young child so we require they must be able to support themselves during wave maneuvering generally 5+.

What should I bring?

You will be exposed to the elements so we ask that you bring the following in a small bag as deck space is limited (see below for details):

  • Hat
  • Sunglasses
  • Reef safe sunscreen/zinc
  • Water – an adequate amount in a reusable bottle
  • Camera 
  • Thongs/sandals  

Optional:

  • Snorkel gear (if you have your own)
  • Wetsuit (if you have your own)
  • Dry bag (if you have your own)
  • Reusable coffee cup/thermos if you’d like to get a coffee before the tour
  • Snack if required

Lunch is provided but bring snacks if required. Waterproof cameras such as GoPro’s are ideal but we also recommend to buy a waterproof holder for you smartphone because it’s probably going to get wet! Depending on weather conditions, there will be a small amount of spray fluctuating to a complete soaking however we do provide super dry marine jackets to keep you warm and dry. Bare feet is preferred for the boat as thongs/flip flops are a tripping hazard but they are highly recommended to bring in order to walk on some parts of the islands where the sand is hot in Summer or there may be thorns in the grass. We also provide wetsuit tops and thermals for snorkelling in Winter but if you have your own wetsuit or snorkelling gear then best to bring it.

Will I get sea sick?

Due to the open-style design and speed which our vessels travel, it is very rare for Keppel Explorers to experience sea sickness on board, unlike slower vessels where you experience a slow-rocking motion that can cause sea sickness. The most common time for passengers to ever feel nauseous on the water would be when the vessel has stopped. We encourage anyone that is prone or worried about seasickness to take any necessary medication prior to travelling.

What is included?

Your tour will include the following free of charge:

1. Snorkelling gear – mask, snorkel, fins.
2. Wetsuit tops & shorts for snorkelling.
3. Super Dry Marine Jackets.
4. Pool noodles.
5. Bathiscopes for non-swimmers to see the reef below.
6. Healthy lunch pack – ham & salad wrap, roasted almonds & apricots, blueberries & strawberries, energy bliss ball and apple. All dietary requirements are catered for which can be specified during the booking process.
7. Government Marine Park Fee of $6, Credit card fees and GST are also included in the advertised price.

How long will I spend on the boat?

Between stops the journey will be anywhere from 10 – 20 minutes, depending on where the skipper chooses next, given conditions on the day. We always try to balance the time on the boat with as much time exploring the islands and underwater world.

When and where do I check in?

Check in is at 8:30am to gear up and get ready for boarding at 8:45am. We’ll then go through the safety brief for our 9am departure.

We are location at the Keppel Bay Marina in Yeppoon. Just click here for our Google map pin and press go!

What happens if the forecast is predicting bad weather?

Please remember – Mother Nature determines where we go and if we go. We will make a safety decision and let you know via SMS and email. Hopefully you are able to change dates to a better weather day, however if that is not possible or you simply don’t want to travel on another day, we will issue a full refund.

Do you accept deposit payment?

We do not accept deposits but we do have an option to “Pay Cash on the Day.” This allows you confirm your seat/s for the day of travel but pay via credit card or cash on the day of departure.

Which credit cards do you except?

We use Square payment gateway so all major credit cards are accepted.

Are there toilets onboard?

Nope, lucky for you we are au naturel on this tour! There’s not many things worse at sea then using a porta loo in a tiny confined space so we’ve saved you the nauseating experience and either use natures facilities or the toilets provided on Humpy and/or GKI. If you calculate it out, use the toilet as we leave the marina, once on Humpy, once on GKI and again upon return – that is 4 toilet breaks within 5 hrs 🙂

Can you cater for all dietary requirements?

Absolutely! Our lunches are made with love from the award winning Waterline restaurant at the Marina who are able to cater to any and all dietary requirements. There will be a section within the booking process where you can enter these details for each guest.

How do I change my tour date?

Easy, simply send a text message to 0477 848 848 and we’ll change that once we’re back in the office and resend your confirmation. Please note there is of course no change fee to change your booking up to 48hrs prior to departure, however, changes requested within 48hrs are only possible if we can resell your seats prior to departure, else the date change will incur a 50% charge.

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